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Return refund policy

Cancellation

We accept order cancellation before the product is shipped. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

We accept the return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item).

Our store offer 1 months warranty, if you met any product quality within 1 months, you will enjoy free replacement or a full refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. 
Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at service@ktclights.com

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary (Normally it will take 7-10 working days). You should consider using a trackable shipping service or purchasing shipping insurance. We'll refund your money back immediately when we received your return or your tracking number is available.


Refund and return policy

Our goal is to provide customers with a pleasant shopping experience. If things do not go according to plan, please contact us and we will try our best to solve the problem for you.

You can request a return or refund within 14 days from the date of delivery. If the goods cannot be delivered for some reason, a refund request must be made within 30 days after the latest estimated delivery date. We may ask you to provide some evidence about this issue-usually just one or two photos/videos.

Before sending any products back to our warehouse, please send an email to service@ktvlights.com to obtain a return authorization number. Customers are responsible for their own return shipping costs. We recommend working with your local post office or preferred carrier to obtain a cost estimate.

After receiving and checking your return, we will send you an email to notify you that we have received the return. Your refund will be processed within 3-5 days, and within a certain number of days, your credit card or original payment method will automatically generate a credit. Refunds can only be issued to the credit card or PayPal account used for the original purchase.

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