Q: How do I check the status of my order?
A: Upon placing your order, please allow 24-48 hours to have your order processed. Our fulfillment warehouses pack your order item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification through email. Then you can track your order by going to this page -Order Tracking
Q: How long does it take to ship?
Answer: Please allow up to 24 hours to process your order and ship it out in an additional 2 days. Our operations centers are located all over the world. For domestic orders in the United States, it usually takes about 10-12 days. For international orders, it can take up to 15-20 days.
Q: Do you ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: Is your website secure with my information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product. We never store any information about our customers private details!
Q: How do I order on your website?
A: Simply find the product that you want and click the "Add to Cart" button or use the "Buy Now" button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Does ktvmalls provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience . You can simply contact us and we'll get it addressed! You can always get a free exchange of your product simply by shipping it back to us with image proof sent first.