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FAQS

How long is your shipping time?

hipment delivery time by destination:

US Shipment: 7 - 14 Days

Europe Shipment: 7-20 Days

All Other Countries: 15 - 40 Days 

Do you provide tracking information?
Yes, you will receive an email with tracking information after your order is sent. If you still have not received the tracking information within 5 days, please contact us.

My tracker says: "No information is currently available".
For some transportation companies, it takes 2-5 working days for tracking information to be updated on the system. If your order is more than 5 working days old and there is still no information on your tracking number, please contact us.

Can my items be sent in one package?
For logistical reasons, even if you specify intermodal transportation, sometimes the same purchase will be sent in the same package.

If you have other questions, please contact us, we will do our best to help you.

Where is my order now?
To track your order, go to
Track package
Enter your tracking number and you can track your order.

What is my tracking number?
After delivery, the customer will receive a delivery confirmation email with a confirmation number.

What is the status of my order?
The customer will receive a confirmation email to prove that we have confirmed your order. Processing usually takes 1 to 2 days, and then it is shipped. After delivery, the customer will receive a delivery confirmation email with a confirmation number. To track your order, please go to Track Package
Enter your tracking number and you can track your order.

I have not received any confirmation emails.
To do this, please send an email to service@ktvlights.com
Please specify your invoice ID or the last 4 digits of your credit card, and we will check for you.

I want to return or refund!
For returns or refunds, please read our return policy first.
If you insist, please send an email to service@ktvlights.com
Please specify your invoice ID or the last 4 digits of your credit card and we will process it for you.

How to apply for a discount?
To use the discount, first make sure you have copied all the correct letters and numbers, and there are no spaces. If it still cannot be used, please contact email service@ktvlights.com

How can I get my discount?
There are several ways to get discounts from our website.
Log in to our website and register, then you can always get the latest discounts via email!

Join our ktvmalls community!